Salesforce QA

‍Job Title: Salesforce QA

Report To: Senior Program manager

Experience: 3-5 yrs

Qualification: Any graduate

Location: Bangalore

Shift Time: 12PM - 9 PM

Mode: Work from office

Terms- Fulltime/Part time/Contractual: Full-time

Job Summary

We seek a skilled Salesforce QA with expertise in manual testing to join our dynamic team. As a Salesforce QA, you will be responsible for ensuring the quality and reliability of our Salesforce implementations, with a focus on Service Cloud, Sales Cloud, and Communities.

Key Responsibilities

• Perform manual testing of Salesforce applications, including Service Cloud, Sales Cloud, and Communities.
• Create and execute test plans, cases, and scripts to verify system functionality and performance.
• Identify and document defects, issues, and risks clearly and concisely.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test cases align with business needs.
• Participate in designing and reviewing user stories, functional specifications, and technical documentation.
• Conduct regression testing to ensure new features and enhancements do not impact existing functionality.
• Develop and maintain a strong understanding of Salesforce applications and related technologies.
• Stay up-to-date with industry best practices and emerging trends in Salesforce testing.
• Customer onboarding – Coordinating with new customers and getting their data loaded. (manually or using a data loader)
• Customer support tracking and responses – Responding and tracking all issues reported by existing customers
• Creating reports which help with the billing/invoicing
• Creating customer success reports
• New team member onboarding and training.

Mandatory Skills

• Minimum three years of experience as a Salesforce QA
• Proven experience in Manual testing
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills.

Desired skills

Healthcare domain is an added advantage.