AR Caller / Senior AR Caller

April 23, 2024

5 Ways Patient Payment Solutions Enhance Patient Experience

Job Title: Senior AR Caller / AR Caller

Report To: Team Leader

Experience: 1 - 5 Years

Qualification: PUC / 12th

Location: Bangalore / Coimbatore

Shift Time: 6:30PM - 3:30 AM - Night shift

Mode: Work from office

Terms-Fulltime/Part time/Contractual: Full-time

Job Summary

As an AR caller/Senior AR Caller, you will be responsible for tasks related to medical billing. These include contacting insurance companies, patients, or responsible parties to resolve unpaid or denied medical claims. This role aims to ensure timely payment, maximize revenue, and minimize financial losses for healthcare providers.

Key Responsibilities

  • Meet Quality and productivity standards.
  • Contact insurance companies for further explanation of denials & underpayments.
  • Experience working with multiple denials is required.
  • Take appropriate action on claims to guarantee resolution.
  • Ensure accurate & timely follow-up where required.
  • Should be thorough with all AR Cycles and AR Scenarios.
  • Should have worked on appeals, refiling, and denial management

Mandatory Skills

  • Excellent written and oral communication skills.
  • Minimum 1-year experience in AR calling
  • Understand the Revenue Cycle Management (RCM) of US Healthcare providers.
  • Basic knowledge of Denials and immediate action to resolve them.
  • Follow up on the claims for collection of payment.
  • Responsible for calling insurance companies in the USA on behalf of doctors/physicians and following up on outstanding accounts receivables.
  • Should be able to resolve billing issues that have resulted in payment delays.
  • Must be spontaneous and enthusiastic

Desired skills

  • Experience Physician billing is an added advantage
  • Experience in EPIC, ATHENA and NextGen
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