Team Lead – AR

April 23, 2024

5 Ways Patient Payment Solutions Enhance Patient Experience

Job Title: Team Leader - AR

Report To: Assistant Manager / Manager

Experience: 6+ Years

Qualification: Any graduate

Location: Bangalore / Coimbatore

Shift Time: 6:30PM - 3:30 AM - Night shift

Mode: Work from office

Terms-Fulltime/Part time/Contractual: Full-time

Job Summary

The team lead is responsible for understanding and facilitating specific accounts and their unique attributes to provide customized RCM for each account. This role involves managing individual workloads and overseeing training, auditing, and monitoring the team to ensure accurate procedures and efficient processes. The team lead also ensures that workflow, including payment collection, remains current and on track for insurance carriers, patients, clients, and internal interactions. This position supports the overall team.

Key Responsibilities

  • Lead a team of analysts and a team coach for AR follow-ups. Guide the team to reduce AR ageing and optimize collections.
  • Experience in AR Follow-up and Denial Management.
  • Manage day-to-day activities with the team.
  • Respond to clients on any process-related queries and manage 1st-level escalations.
  • Perform quality checks on the A/R follow-ups and EOB denial analysis work before sending it to the clients.
  • Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs.
  • Tracking and maintaining metrics for various data, including attendance, productivity, etc.
  • Develop processes to improve the productivity and quality of the team.
  • Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow-up skills and work ethic.
  • Participate in the new pilot projects & work towards the proper knowledge transition to the team.
  • Work with managers to resolve personnel problems or conflicts in the team.
  • In addition to administrative responsibilities, the team leader may be expected to perform follow-up work depending on the requirements.
  • Identify trends within the portfolio to aid collections and improve productivity.

Mandatory Skills

  • Strong leadership and mentoring skills
  • Able to juggle multiple responsibilities at one time
  • Excellent verbal and written English language communication skills
  • Extremely high level of attention to detail
  • Punctual and time-sensitive
  • Target-oriented and AR resolution mindset
  • Team player
  • Strong background in Analytics
  • Strong knowledge of the Healthcare vertical in the RCM space
  • Keen eye for process and quality improvement

Desired skills

  • Flexible to extend shift
  • Experience managing a large team
  • Experience managing a quality team is an added advantage
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