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“Communication is Key- the main factor to maximizing your business’s revenue.”
How often have we all heard the saying “Communication is Key”? Maintaining a good patient-practice relationship is a fundamental aspect emphasized throughout the medical field. A provider’s communication and billing approach is directly related to the patient’s happiness, loyalty, and improvement in revenue cycle management.
After the covid-19 pandemic, there was a complete shift in healthcare treatment and ways to receive patient payment as the world was hit with a touch of taboo. Telehealth treatments got a significant boost, as did the acceptance of online payments. A recent survey shows 62% of respondents prefer to pay via an online patient portal. Research says that this shift in the healthcare sector will stay, and patients will look for better online payment options and communication mediums from healthcare providers.
Practices are yet to adapt to these online practices due to a lack of trust, payment delays, transparency complications, and more. However, today’s blog highlights the importance of Text-To-Pay services and how vital it is to improve your Revenue Cycle Management.
Texting is a popular phenomenon worldwide, with every third person accessing a mobile for calls and texts. However, Healthcare businesses curve backward in these advancements as many continue using carrier mail services to bill their patient statements.
The concept of mailing the patients their bills offline needs to be updated, as they are time-consuming and leads to delayed statements, where the patients need clarification about their debts owed. Providers must also consider expanding their digital communication channels, with the preference for printed statements decreasing from 36% to 31%.
Almost half of all healthcare businesses are not appropriately addressing patient communication preferences, presenting a growing opportunity to improve the patient’s financial experience simply by interacting more directly with their patients. 59% of Patients prefer Text Message Billing Notifications; this is an open-door opportunity for Healthcare businesses to improve their Revenue cycle with patient interaction.
Text-to-pay is a billing service that works with text messages. Its primary function is to enable patients to receive billing status notifications via text message on their smartphones. It allows consumers to pay their bills with a few touches. The response is instant compared to emails, phone conversations, and paper invoices. Texting outperforms all other mediums.
Text-to-pay also allows for connection and interaction with customers by fostering trust. It secures and expedites payments by tightening revenue cycle management from beginning to end. Healthcare providers employing the text-to-pay function have higher chances of receiving patient payments on time. The text-to-pay service is the new mandatory service that healthcare practices need to collect on-time patient payments and improve their revenue cycle.
The ability to complete one’s payments within a click through Text-To-Pay services eliminates all the difficulties a traditional Healthcare Billing system deals with. These services can strengthen a Healthcare’s bottom line with these advantages.
Research says that 51% of customers prefer a text message reminder as it would prompt them to pay their bills faster.Text-to-pay is the best option for improving the revenue cycle, as patients regularly check their text messages. Texts are faster and more immediate. Patient reminders via texts are more convenient than regular emails or phone calls. Texts also reduce the work for providers of sending long bulk emails left unread for days
After implementing a text-to-pay program, measuring and tracking results is critical to assess the improvement in the revenue cycle.
Scaling a text-to-pay program necessitates coordinated efforts at all levels of patient interaction to advise patients of their alternatives and guarantee that they choose their chosen way of payment. Text-to-pay makes patients convenient and easy to pay anytime, anywhere. Patients won’t be able to give excuses to delay monthly money and have peace of mind that they have fewer items on their to-do lists, and practices can improve their revenue cycle.
While Revenue Cycle Management is the main aim of implementing text-to-pay services, patient-centric features are the must-have feature to look forward to with engagement solutions.
AnodynePay offers several patient engagement solutions that provide self-check-in portals where patients can log in and keep track of all their health records, visits, conversations, etc. AnodynePay’s text reminder feature especially helps patients with patient text reminders, appointment reminders, personalized invites, and more.
AnodynePay simplifies the notification and billing processes, allowing patients to make payments fast and conveniently. As more people use mobile devices to connect with and pay healthcare providers, it is critical to have an established system of Text-To-Pay services in place to send and receive critical billing information while also adapting to changing communication preferences.
So, if you’re looking for a partner to integrate your Text-to-Pay services and improve your revenue cycle, AnodynePay is your choice.
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AnodynePay is a product of Plutus Health Inc. Plutus Health Inc is a 18-year-old full cycle technology driven RCM firm specializing in medical coding, medical billing, payment posting, denial management, credentialing, prior authorizations, AR follow-up & out of network negotiations.
